One of the best lessons a developing business writer can learn is not to put some things in writing. Online transactions, social media, and instant messaging have forced us to redefine the concept of privacy. Knowing that we're all over the place as it is, and our stuff might end up where it should not be, we should remember these guidelines:
- Do not inundate readers with forgettable email strings whose shifting meaning with each addition engenders confusion.
- Do not fire off an email to someone who has just upset you, as you'll be sure to deliver a purposeless message.
- Do not write an email if you are wondering whether you should—go with your gut and refrain.