Providing financial services that educate the customer is a desired outcome of all banks, but when does that education slide into information overload? How does a financial advisor strike the delicate balance between exuding customer-centered transparency while still maintaining legally required client confidentiality? When does the unyielding due diligence required of financial analysis depart from reasonable flexibility? These questions have been challenging the industry since First Bank opened in 1791 during the George Washington Administration.
Multiply these concerns by infinity because of Generative Artificial Intelligence (GenAI)! Sure, you can bet your assets that GenAI will be always more efficient, usually more comprehensive, and occasionally more rigorous than the best human researcher. But the problems GenAI poses, from downright refusing information requests to generating hallucinations, or seemingly credible lies, lays a crucible on the industry unlike any other.
The response to these conundrums is not easy, but you've got to start somewhere. A smart launching point would be the all-day AI in Banking Summit, presented by OnCourseLearning, on Wednesday, June 3, from 9:00 a.m. to 4:00 p.m. During that time, speakers (including me) will deliver six presentations ranging from 30 to 45 minutes over five hours on a wide range of topics merging banking concerns with the powerful, transformative force of GenAI. Do not miss it. You can register here.
