After you have planned and drafted your document, you are ready for step 3, quality controlling, when you protect your REP: Revise, Edit, and Proofread. Depending on the complexity and length of the message, this step may come in three stages, in the following order:
1. Revising for purposefulness, content, organization, and paragraphing.
2. Editing for respectful tone, clear sentences, concise phrasing, and correct syntax (sentence structure) grammar, diction (word choice and spelling), mechanics (capitalization and abbreviation), and punctuation.
3. Proofreading for typos, spacing and font inconsistencies, and other overlooked errors.
Now you are ready to press send!